Title:  Aftersales Implementation Manager

Are you an Automotive fan? Do you enjoy implementing service standards to ensure the best customer experience? Would you like to be part of a renowned Automotive company, applying your professional skills and experience? Then we might be looking for you!
As an Aftersales Implementation Manager, you will support our Automotive partner in a strategic program whose standards are shared across the entire Europe.

What will you do on a daily basis?

• Create an implementation time plan for the appointed retailer
• Create a Layout proposal for rebuilding the workshop in compliance with VPS
• Train and coach the retailer´s management for their role in the VPS implementation
• Train and coach the technicians and workshop support in their new roles
• Train the teams in new working methods and coach them to act accordingly
• Train the teams in how they should measure their performance by using KPI’s and act on the result
• Create an action plan to follow and fulfill VPS target conditions at the retailer
• Certify the retailer when they have fulfilled all VPS target conditions

Who are you?
This is an excellent opportunity for an individual with service knowledge at dealers. Our ideal Aftersales Implementation Manager has:

• Experience of the aftersales and daily workshop operations;
• Knowledge of change management;
• The ability to train and coach retailer staff and management to change their process and organization;
• Team management experience;
• Experience presenting concepts/projects in front of an audience;
• Computer literacy, especially Office Suite and DMS knowledge;
• Italian full proficiency and fluent English.

Your working pattern
- Monday – Friday
- 40 hours per week
- Field throughout Italy

What's in it for you?
When you join our team, you become part of the MSX International family. It’s more than a job – it’s the opportunity to build a career, make a difference, and be part of an exciting industry.
At MSX, our employees are the force behind our success. We are dedicated to
empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organization who takes pride in our diverse workforce.

Not convinced yet?
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
Consumer Engagement
Parts, Accessories & Service Performance Actionable Insights
Diagnostics & Repair Enhancement Warranty and Repair Efficiency Technical Information
Learning Solutions
Sales Performance
Building trust since 1931, our proven record of accomplishment means that we now collaborate with almost every car manufacturer on the market. To learn more about MSXI, please
visit https://careers.msxi.com.
Our talented employees are helping us to exceed our ambitious growth plans year on year, so if you think you have what it takes to make MSXI the partner of choice, apply now.
If you are interested in this job opportunity, please apply on https://careers.msxi.com/, where you can learn more about us.
Have a look at the information on data processing and make sure you give consent to data processing for the purpose of the recruitment’s process, according to the General Data Protection Regulation 679/2016 (GDPR)
MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce. This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.
Only selected candidates will receive a direct response.